At Generations Child Care, we know that every family needs a little help sometimes. Whether you’re looking for child care options, family resources, or extra support, the HEARS Family Line is here to listen and guide you to the help you need.
What Is the HEARS Family Line?
The HEARS Family Line (Help, Empower, Advocate, Reassure, Support) is a free and confidential phone service available to parents and caregivers across New York State. Friendly representatives are ready to connect you with trusted local resources and programs for your family.
When you call the HEARS Family Line, you can get information and referrals for:
- Food and nutrition programs
- Clothing and household essentials
- Housing and shelter support
- Medical and behavioral health care
- Parenting education and family services
- Child care options
No matter what your family is facing, the HEARS team will take the time to listen and point you toward the right next steps.
Why Families Reach Out
The HEARS Family Line was created to support families through every season of life. Their caring team is here to:
- Help you find reliable community resources
- Empower you with information and options
- Advocate for your family’s needs
- Reassure you that you’re not alone
- Support you with compassion and understanding
Sometimes just one call can make a big difference — and the HEARS Family Line is ready to be that connection.
Contact the HEARS Family Line
Call: 1-888-55-HEARS (1-888-554-3277)
Hours: Monday–Friday, 8:30 a.m. – 4:30 p.m.
Learn more: Visit the HEARS Family Line website →
Generations Child Care is proud to share valuable resources like the HEARS Family Line. Our goal is to make sure every family in our community has access to the care, education, and support they deserve.
If you’d like to learn more about our programs or how we can support your child’s growth and learning, we’re always here to help.
